Frequently Asked Questions

How can a supplier start a partnership with AHG?

Send your catalog and price list to procurement@alcocerhg.com. We review supplier authorization, product scalability, and margin sustainability before opening an account.

How quickly do you respond?

We typically respond to relevant commercial inquiries within 24-48 business hours.

Where do you sell?

Through authorized channels, including our own website and online marketplaces, respecting MAP pricing and written resale authorization.

What if I buy through a marketplace?

Marketplace orders follow that marketplace’s own shipping, returns, tax, and buyer-protection rules.

What is the return policy for direct orders?

Unused products in original condition and packaging may be returned within 30 days of delivery. Damaged, defective, or incorrect items should be reported within 7 days of delivery.

Is local pickup available?

Local pickup may be available for selected products when approved in advance, depending on size, payment status, safety, and schedule.

Where are you located?

Bradenton, Florida, United States. Phone: (941) 264-8259.